Privacy policy

Last updated: 12 August 2026

The Moment Collective Pty Ltd trading as Bean & Barrel (“Bean & Barrel”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit www.beanandbarrel.com.au, communicate with us or purchase products from us.

1. WHO WE ARE

The Moment Collective Pty Ltd trading as Bean & Barrel
ABN: 67 696 292 369
NSW Liquor Licence: LIQW880016009

4 Judith Street
Baulkham Hills NSW 2153
Australia

Email: coffee@beanandbarrel.com.au

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

your name;
email address;
telephone number;
billing and delivery address;
order and purchase information;
customer account information;
information necessary to verify your age or identity when purchasing or receiving alcohol;
communications with us;
product reviews and feedback;
marketing preferences;
device, browser and IP information;
Website usage information; and
other information you choose to provide.

Payment information may be collected and processed directly by our payment service providers rather than being stored by Bean & Barrel.

3. ALCOHOL AGE AND IDENTITY VERIFICATION

Because we sell alcohol, we may collect or process information necessary to verify age and identity and comply with applicable liquor laws.

This information may also be collected or verified by our ecommerce, verification or delivery service providers where necessary.

Age or identity verification is associated with alcohol purchases and is not ordinarily required merely because you purchase roasted coffee beans or other non-alcoholic products.

We seek to collect only information reasonably necessary for these purposes and our legal obligations.

4. HOW WE COLLECT INFORMATION

We may collect personal information:

directly from you;
when you place an order;
when you create an account;
when you subscribe to marketing;
when you communicate with us;
when you submit a review or feedback;
automatically through cookies and similar technologies;
from Shopify and other technology providers;
from payment providers;
from delivery providers; and
from other service providers where reasonably necessary to operate our business.

5. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

process and fulfil orders for coffee, alcohol and other products;
process payments;
deliver products;
verify age or identity for alcohol purchases where required;
comply with liquor laws and other legal obligations;
manage customer accounts;
communicate with you about orders;
provide customer service;
process returns and refunds;
detect and prevent fraud;
operate, secure and improve our Website;
understand Website usage;
administer promotions;
maintain business records;
send marketing communications where permitted; and
otherwise operate and improve Bean & Barrel.

6. SHOPIFY

Our online store is powered by Shopify.

Shopify processes certain personal information when you access or use our online store in order to provide its ecommerce services.

Information you provide through our Website may therefore be transmitted to and processed by Shopify and its service providers.

Shopify maintains its own privacy practices governing its processing of personal information.

7. PAYMENT PROVIDERS

Payments may be processed by Shopify Payments and/or other third-party payment providers made available through our Website.

Payment providers may independently collect and process payment information necessary to complete transactions.

We generally do not receive or store complete payment card details where those details are processed directly by a payment provider.

8. DELIVERY PROVIDERS

We may provide delivery providers with information reasonably necessary to fulfil your order.

This may include:

your name;
delivery address;
telephone number;
delivery instructions; and
other information reasonably necessary to complete the delivery.

For alcohol deliveries, this may additionally include information necessary to comply with applicable liquor delivery and age-verification requirements.

9. SERVICE PROVIDERS

We may disclose personal information to trusted service providers that assist us with functions such as:

ecommerce;
payment processing;
order fulfilment;
delivery;
alcohol age or identity verification;
website hosting;
IT and security;
analytics;
marketing;
customer communications; and
professional services.

We seek to disclose only information reasonably necessary for those providers to perform their services.

10. MARKETING

Where permitted by law, we may send you marketing communications about Bean & Barrel products, including coffee, spirits, new products, offers and events.

You may unsubscribe from electronic marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional communications necessary to manage your orders or account.

11. COOKIES AND ANALYTICS

Our Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, improve functionality and support advertising or marketing activities.

Third-party providers, including Shopify and analytics or advertising providers, may also use cookies and similar technologies in accordance with their own privacy practices.

You can control certain cookies through your browser or available Website privacy settings, although disabling some cookies may affect Website functionality.

12. DISCLOSURE REQUIRED BY LAW

We may disclose personal information where reasonably necessary to:

comply with applicable law;
comply with our liquor licence;
respond to lawful requests from regulators, courts or law-enforcement authorities;
protect our legal rights;
prevent fraud or unlawful activity; or
protect the safety of customers or others.

13. OVERSEAS PROCESSING

Some of our service providers may store or process information outside Australia.

Technology, ecommerce, cloud, analytics and payment providers may operate infrastructure in multiple countries.

Where applicable, handling of personal information by those providers may also be governed by their respective privacy policies and applicable privacy laws.

14. SECURITY

We take reasonable steps appropriate to our business to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any Website account credentials confidential.

15. RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, taxation, liquor licensing, fraud prevention and business record-keeping requirements.

When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements.

16. ACCESS AND CORRECTION

You may contact us if you wish to request access to personal information we hold about you or request correction of information that is inaccurate or out of date.

We may need to verify your identity before responding to a request.

Certain exceptions may apply where permitted by law.

17. PRIVACY CONCERNS

If you have a question or concern about how we handle your personal information, please contact us at coffee@beanandbarrel.com.au.

We will consider and respond to privacy concerns within a reasonable period.

18. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information.