Cancellation policy

Last updated: 12 August 2026

This policy applies to subscription or other recurring purchase options offered by The Moment Collective Pty Ltd trading as Bean & Barrel (ABN 67 696 292 369).

SUBSCRIPTIONS

Where you purchase a product on a subscription basis, you authorise us and our payment provider to charge your selected payment method at the price and frequency shown when you place your subscription order.

Your subscription will continue at the selected frequency until it is cancelled, paused or otherwise ended in accordance with the subscription terms displayed at the time of purchase.

CANCELLING YOUR SUBSCRIPTION

You may cancel your subscription at any time through your Bean & Barrel customer account where subscription management is available, or by contacting us at coffee@beanandbarrel.com.au.

Cancellation will apply to future subscription orders that have not already been processed.

If an upcoming subscription order has already been processed, packed or dispatched before your cancellation request is received or takes effect, we may be unable to cancel that particular order.

Your cancellation will prevent further recurring charges after the cancellation takes effect.

PAUSING OR SKIPPING ORDERS

Where available, you may be able to pause your subscription or skip an upcoming delivery through your customer account.

Any applicable cut-off dates or restrictions will be displayed through the subscription management service.

CHANGES TO SUBSCRIPTIONS

Where available, you may be able to update:

your delivery address;
payment details;
delivery frequency;
product selection;
quantity; or
other subscription preferences.

Changes must be made before an upcoming order is processed to apply to that order.

PRICING

The price and frequency applying to your subscription will be displayed when you subscribe.

If we propose a material change to the price or other recurring subscription terms, we will provide notice as required by applicable law before the change takes effect.

SHIPPING

Shipping charges, where applicable, may be charged on each subscription delivery and will be disclosed as part of the subscription purchase.

Subscription deliveries are also subject to our Shipping & Delivery Policy.

REFUNDS

Cancelling a subscription does not automatically entitle you to a refund for an order that has already been processed or supplied.

Refunds and other remedies are subject to our Refund & Returns Policy and your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded.

ALCOHOL SUBSCRIPTIONS

If we offer a subscription containing alcohol, you must be 18 years of age or older to purchase and receive that subscription.

Alcohol subscription orders remain subject to applicable liquor laws, age-verification requirements and our Shipping & Delivery Policy.

We may cancel or refuse an alcohol subscription order where completing the sale or delivery would breach applicable liquor laws or our NSW liquor licence conditions.